Unbeaten Information Technology Solutions! Leave your IT systems in the safe hands of experts and you focus on your core business!
Whether you need to outsource your entire IT management or obtain support and advice on ad hoc basis, we can keep your IT systems running smoothly and nullify any potential issues before they become serious. With flexible IT support packs and no fixed contracts, TNS can help significantly reduce your IT costs.
Our simple, cost-effective, comprehensive IT support service will keep your business’ IT up and running. Save money on internal IT resources and improve your bottom line with IT infrastructure that supports and enhances your ability to do business. From desktops and mobile devices to servers and applications, TNS provides expert, business-grade IT support services that help improve IT efficiency and performance, and free up your internal resources to focus on core business activities. What’s more, our professional on-site or remote IT support service can be tailored to your exact requirements.
Our services and solutions will keep your IT running and your users supported, so you can focus on your business strategies. Focus on your core business while TNS looks after your IT systems! Let us become your virtual IT department, sharing all our professional and expert resources with you – at a very cost efficient rate.
Total Network Solutions Australia can offer a wide range of IT consultancy, services, and technology requirements to your business. We can provide IT support and maintenance services, desktop support, remote helpdesk and a specialist IT consultant for a particular project or technology.
Support can be provided directly to staff using a software solution to take remote control of a desktop computer with screen sharing. This minimizes the time required to explain and issue over the phone as it can be demonstrated to the help desk support team directly. Should an issue raised with the helpdesk require specialist technical skills or physical access to a system onsite the requested will be escalated to a field IT consultant and an onsite visit promptly scheduled.
We offer flexible and tailored service models to our customers. We customise our service hours according to our customers’ requirements and budget. The operational services & support intervals and timing could be:
When you don’t need round-the-clock coverage, purchase Same Business Day IT Support. It provides the same remote diagnostics and four-hour response available with same day service, but offers flexible call windows for standard business hours (8:00 am - 5:00 pm, Monday through Friday, excluding holidays) or extended business hours (8:00 am - 9:00 pm, Monday through Friday, excluding holidays) or 24/7 including holidays.
Our experienced and knowledgeable technicians provide expert IT support services when and where you need them. Furthermore, they speak to you in plain and simple language. No fancy computer jargon. No technical mumbo jumbo. Just reliable and hassle-free service, support and advice with a smile.
Your customers want service, and they want it now! From quotes and proposals to support and accounts information, the expectation of the modern customer is to be able to receive the information they need quickly. This could be a serious challenge for staff if they can only access information from one resource – the PC on their desks.
Mobilising your infrastructure will provide a 24/7 access to the information your staff require from anywhere at any time and will allow them to stay in touch with customers. From broad scale communication and collaboration solutions, to improving general day-to-day office productivity our Collaboration services help you improve the efficiency, work faster and smarter. Often, you already have the technology to help – it’s just a matter of building in processes and integration to deliver a streamlined user experience. Time is money and by utilizing TNS’s collaboration solutions you will save both.
Our Solutions helps simplify how people work together, makes processes and content management more efficient and improves the quality of business insight – all of which have a strategic impact on the business itself.
Our IT consulting team has remarkable experience working with SMB and SME customers. All of our consultants have extensive industry experience and can demonstrate a wide range of technical skill sets. Total Network Solutions has partnerships and certifications with many industry leading vendors including Microsoft, Cisco, Lenovo, TPG, just to name a few. However we remain vendor neutral when designing a solution for your business. We strive to provide you with the solution that best suits your situation and budget.
Chatswood / Hornsby / Liverpool / Sydney Australia
(+61) 2 8061 6343
24/7 Support