IT Outsourcing and IT Support

  • ·   Helpdesk Support
  • ·   Business phone system VOIP and hosted PABX
  • ·   Cisco Support & Maintenance
  • ·   Site and IT Relocation
  • ·   Storage and Virtualisation
  • ·   IT Infrastructure Design & Upgrades

 TNS IT Engineers and System Administrators Working for You, focus on your core business and save 70% by hiring the best IT support and IT outsourcing services in Sydney, solve your IT problems by outsourcing your support to the professionals at Sydney's City Australia's leading outsourced IT services & consultancy provider. Flexible pay-as-you-go to affordable fixed price contracts. Enquire online.

Total Network Solutions Australia can offer a wide range of IT consultancy, services, and technology requirements to your business.  We can provide IT support and maintenance services, desktop support, remote helpdesk and a specialist IT consultant for a particular project or technology.

Why choose TNS?

·         Exceptional Customer Service

·         Experts in network management

·         End to End Solutions and Services

·         Multi-vendor capabilities

·         We are customer centric

·         Multi-platform skills

·         Direct access to local expertise

·         A proven track record


Helpdesk Support

From desktops and mobile devices to servers and applications, TNS provides expert, business-grade IT support services that help improve IT efficiency and performance, and free up your internal resources to focus on core business activities. What’s more, our professional on-site or remote IT support service can be tailored to your exact requirements. Support can be provided directly to staff using a software solution to take remote control of a desktop computer with screen sharing. This minimizes the time required to explain and issue over the phone as it can be demonstrated to the help desk support team directly. Should an issue raised with the helpdesk require specialist technical skills or physical access to a system onsite the requested will be escalated to a field IT consultant and an onsite visit promptly scheduled.

 Whether you need to outsource your entire IT management or obtain support and advice on an ad hoc basis, we can keep your IT systems running smoothly and nullify any potential issues before they become serious.

With flexible IT support packs and no fixed contracts, TNS can help significantly reduce your IT costs. Save money on internal IT resources and improve your bottom line with IT infrastructure that supports and enhances your ability to do business. We offer flexible and tailored service models to our customers. We customise our service hours according to our customers’ requirements and budget. The operational services & support intervals and timing could be:

·         same Business Day IT Support Service

·         Hours per week

·         7 days per week

·         8*2

·         8*3

·         8*5

·         24*3

·         24*5

·         24*7

When you don’t need round-the-clock coverage, purchase Same Business Day IT Support. It provides the same remote diagnostics and four-hour response available with same day service, but offers flexible call windows for standard business hours (8:00 am - 5:00 pm, Monday through Friday, excluding holidays) or extended business hours (8:00 am - 9:00 pm, Monday through Friday, excluding holidays) or 24/7 including holidays.

Our experienced and knowledgeable technicians provide expert IT support services when and where you need them. Furthermore, they speak to you in plain and simple language. No fancy computer jargon. No technical mumbo jumbo. Just reliable and hassle-free service, support and advice with a smile.

Business phone system / Office Phone System

Cloud PBX instantly active and ready to go

A hosted PBX gives you much more flexibility than a traditional PBX. Aside from the cost and hardware savings of no longer requiring a PBX to be installed at your office, your phones will operate anywhere as long as they're connected to the internet. This means you can take your office with you when you travel, link up your offices even if they're in different states or countries so they operate as a single phone system or even work from home.

We're so confident in our product that you can instantly create a trial account. If you decide not to use our service in the first 30 days, you can remove your account and pay only for the calls you've made.

All the features are available to you during your trial, and you can go on to use the same account with the same configuration as your main phone system at the end of the trial period!

Some of the benefits are:

·         More productivity

·         Cost Reduction

·         Diverse communication channels ,improving communication and promoting innovation throughout the organisation

·         Easy management and visibility of moves, adds, changes, and day-to-day administration of your phone system;

·         A consistent communication platform for all employees;

·         Unified messaging that  ensures no calls are missed, including voicemail to email feature;

·         Retain your existing business telephone numbers with number porting service.



  • Internal extension numbers
  • Free calls between internal numbers (even between sites)
  • Transferring of calls between internal numbers
  • Incoming call queues and menu systems
  • Incoming call custom caller-ID (for businesses with multiple numbers)
  • Voicemail to Email
  • Different call handling for after hours or holidays
  • Call Diversions
  • Provided Public Domain Hold Music
           ...or Provide your own Hold Music Recordings
  • Call Recording on both Inbound and Outbound call
  • Make changes to your dialplan any time.
  • Changes happen instantly, so no wait time.
  • No cost to make changes yourself.
  • Designed for flexibility to suit your business.
  • User friendly Interface.


Cisco Support & Maintenance

Looking for a premium but cost effective service for your Cisco maintenance and support requirements?  TNS provides a comprehensive Cisco Support & Service.

We provide excellent support, hardware fix and replacement services and software upgrades for all your Cisco devices.

Features and Benefits:

·         Professional and fast support from experts 

·         Onsite support (optional) 

·         Quick hardware replacement 

·         Access to multi-vendor support 


Site and IT Relocation

TNS is experienced in relocating IT equipment and meeting critical deadlines to ensure minimal disruptions. We have specialised equipment to assist businesses relocate their IT resources.


Storage and Virtualisation

Total Network Solutions can provide cost effective, integrated and agile storage systems and solutions. Nowadays, information is the most critical segment of any typical business, so any organisation should be prepared to respond quickly in the case of a disaster or IT failure. With years of extensive experience in designing and building agile and cost effective systems and storage solutions, TNS can readily design and implement integrated on-premise, hosted, virtualisation and back-up systems.

A simple and short term network downtime can potentially leave significant negative impacts on overall organisation’s operations which could eventually lead to thousands of dollars loss in revenue, efficiency drop and poor customer service.

Our comprehensive back up & disaster recovery action plan will be designed to guarantee:

·         Your organisation is prepared for unexpected disasters and can get back up and running with minimal delay and disruption to the business.

·         In case of natural disasters or crisis caused by flood, fire, earthquake… the major electricity outage, physical impacts or severe internet connection loss, your data and precious information are safe and secure.

·         Your IT system and storage environments can smoothly manage the complicated production workloads, data management and business application requirements.

IT Infrastructure Design & Upgrades


The right design and installation are critical to overall network reliability. It is vital to any organization to have a reliable and consistent IT infrastructure and communication flow.

Network downtime will result in:

·         Communication flow congestion

·         Productivity Drop and Deficiency

·         Expenses of back up and restoration often at high costs

·         Customers’ Dissatisfaction

·         Staff frustration and high levels of workplace stress

·         Brand equity and market position suffers

·         Loosing Revenue

Managing availability and performance of IT Infrastructure – systems, networks and voice environments is a critical, but cumbersome task for an IT department, and delays in resolving issues can bring your organisation’s operations to a standstill.

Our Infrastructure design and upgrade solutions cover:

•     Networks;

•     Server & storage environments;

•     Voice environments.

Our Infrastructure services provide:

•     Effective Change Management

•     Fault Impact Reduction

•     Industry-leading tools

•     Prepare for the future

•     Incident Prevention

•     Eliminate ongoing problems

•     Protect against vulnerabilities.

•     Reduce carrier hassles

•     Understand your IT environment


TNS has a range of IT solutions and services that can be tailored to meet almost any technology challenge or objective your organisation is facing. Whilst harnessing the power of technology could be challenging to any business of any shape and size, optimising the existing technology can convert your IT system from headache to asset.

Total Network Solutions provides professional IT support and consulting services to a wide range of customers across Australia. Our specialist IT consulting team can deliver the most reliable and cost effective solutions to IT issues that your organization is experiencing. If our standard support packages are not appropriate for your situation we will happily engineer an IT service plan just for you. Our high end suite of services- including IT infrastructure, communications and application services- are designed to improve the way your entire organisation works, collaborates and shares information.

  As a business owner or manager you require consistency, reliability and continuity in your IT and all your communication systems, and that’s our target too. 


Our IT consulting team has remarkable experience working with SMB and SME customers.  All of our consultants have extensive industry experience and can demonstrate a wide range of technical skill sets.  Total Network Solutions has partnerships and certifications with many industry leading vendors including Microsoft, Cisco, Lenovo, TPG, just to name a few.  However we remain vendor neutral when designing a solution for your business.  We strive to provide you with the solution that best suits your situation and budget. 

Benefits of TNS services & Solutions:

·         Keep your network up and running 24x7 and ensure your business continuity. 

·         Business Solutions Specialists.

·         Cost reduction by eliminating unnecessary task and upgrades.

·         Better Risk Management - prevent the legal consequences of network downtime.

·         Best practice IT system design, maintenance and implementation.

·         Gain competitive advantage – provide your organisation with the network infrastructure required to connect, collaborate and succeed in a digital world.

·         Increase productivity – ensure your staff have instant access to the information they need to do their job.

·         Integrated onsite and remote support services management.

·         Service level agreements and contracts to suit your budget.

·         Optimise network performance- Get the most out of your investment on Technology.

·         Higher Security level by creating a robust protection against hacking, malware and virus attacks.

·         Make informed decisions – gain in-depth network information.

·         Enjoy peace of mind – knowing your network and organisation are in good hands.

·         Custom IT support packages to meet your requirements.