IT Outsourcing

Let us be your virtual IT Department! Grow your business in the secure and unsurprising environment we have provided to you.

IT Outsourcing:

TNS IT Engineers and System Administrators Working for You, focus on your core business and save 70% by hiring the best IT support and IT outsourcing services in Sydney, solve your IT problems by outsourcing your support to the professionals at Sydney's City Australia's leading outsourced IT services & consultancy provider. Flexible pay-as-you-go to affordable fixed price contracts. Enquire online.

 Whether you need to outsource your entire IT management or obtain support and advice on ad hoc basis, we can keep your IT systems running smoothly and nullify any potential issues before they become serious. With flexible IT support packs and no fixed contracts, TNS can help significantly reduce your IT costs.

Total Network Solutions Australia can offer a wide range of IT consultancy, services, and technology requirements to your business.  We can provide IT support and maintenance services, desktop support, remote helpdesk and a specialist IT consultant for a particular project or technology.

Our simple, cost-effective, comprehensive IT support service will keep your business’ IT up and running. Save money on internal IT resources and improve your bottom line with IT infrastructure that supports and enhances your ability to do business. From desktops and mobile devices to servers and applications, TNS provides expert, business-grade IT support services that help improve IT efficiency and performance, and free up your internal resources to focus on core business activities. What’s more, our professional on-site or remote IT support service can be tailored to your exact requirements.

Our services and solutions will keep your IT running and your users supported, so you can focus on your business strategies. Focus on your core business while TNS looks after your IT systems! Let us become your virtual IT department, sharing all our professional and expert resources with you – at a very cost efficient rate.

Support can be provided directly to staff using a software solution to take remote control of a desktop computer with screen sharing. This minimizes the time required to explain and issue over the phone as it can be demonstrated to the help desk support team directly. Should an issue raised with the helpdesk require specialist technical skills or physical access to a system onsite the requested will be escalated to a field IT consultant and an onsite visit promptly scheduled.

. We offer flexible and tailored service models to our customers. We customise our service hours according to our customers’ requirements and budget. The operational services & support intervals and timing could be:

·         Same Business Day IT Support Service

·         Hours per week

·         7 days per week

·         8*2

·         8*3

·         8*5

·         24*3

·         24*5

·         24*7

When you don’t need round-the-clock coverage, purchase Same Business Day IT Support. It provides the same remote diagnostics and four-hour response available with same day service, but offers flexible call windows for standard business hours (8:00 am - 5:00 pm, Monday through Friday, excluding holidays) or extended business hours (8:00 am - 9:00 pm, Monday through Friday, excluding holidays) or 24/7 including holidays.

Our experienced and knowledgeable technicians provide expert IT support services when and where you need them. Furthermore, they speak to you in plain and simple language. No fancy computer jargon. No technical mumbo jumbo. Just reliable and hassle-free service, support and advice with a smile.

Your customers want service, and they want it now! From quotes and proposals to support and accounts information, the expectation of the modern customer is to be able to receive the information they need quickly. This could be a serious challenge for staff if they can only access information from one resource – the PC on their desks.

Mobilising your infrastructure will provide a 24/7 access to the information your staff require from anywhere at any time and will allow them to stay in touch with customers. From broad scale communication and collaboration solutions, to improving general day-to-day office productivity our Collaboration services help you improve the efficiency, work faster and smarter. Often, you already have the technology to help – it’s just a matter of building in processes and integration to deliver a streamlined user experience. Time is money and by utilizing TNS’s collaboration solutions you will save both.

Our Solutions helps simplify how people work together, makes processes and content management more efficient and improves the quality of business insight – all of which have a strategic impact on the business itself.

Benefits of TNS services & Solutions:

Our IT consulting team has remarkable experience working with SMB and SME customers.  All of our consultants have extensive industry experience and can demonstrate a wide range of technical skill sets.  Total Network Solutions has partnerships and certifications with many industry leading vendors including Microsoft, Cisco, Lenovo, TPG, just to name a few.  However we remain vendor neutral when designing a solution for your business.  We strive to provide you with the solution that best suits your situation and budget. 

·         Keep your network up and running 24x7 and ensure your business continuity. 

·         Business Solutions Specialists.

·         Cost reduction by eliminating unnecessary task and upgrades.

·         Better Risk Management - prevent the legal consequences of network downtime.

·         Best practice IT system design, maintenance and implementation.

·          Gain competitive advantage – provide your organisation with the network infrastructure required to connect, collaborate and succeed in a digital world.

·         Increase productivity – ensure your staff have instant access to the information they need to do their job.

·          Integrated onsite and remote support services management.

·          Service level agreements and contracts to suit your budget.

·         Optimise network performance- Get the most out of your investment on Technology.

·         Higher Security level by creating a robust protection against hacking, malware and virus attacks.

·         Make informed decisions – gain in-depth network information.

·         Enjoy peace of mind – knowing your network and organisation are in good hands.

  • Custom IT support packages to meet your requirements.

 

Why choose TNS?

  • ·         Exceptional Customer Service

    ·         Experts in network management

    ·         End to End Solutions and Services

    ·         Multi-vendor capabilities

    ·         We are customer centric

    ·         Multi-platform skills

    ·         Direct access to local expertise

     

    ·         A proven track record